Norwich Tyres & Auto Service ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit our website or contact us for our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Norwich Tyres & Auto Service is an independent business operating from:
Ber Street, Norwich, NR1 3ES
Phone: 07933 900901
Email: info@norwichtyresandautoservice.co.uk
We are the data controller for the personal data we collect from you.
2. Data We Collect
We may collect and process the following personal data:
- Contact information — name, phone number, email address, and postcode when you submit an enquiry or quote request.
- Vehicle information — make, model, registration, and service requirements you provide to us.
- Communication records — details of any correspondence you send us via email, phone or our contact form.
- Usage data — anonymised data about how you interact with our website (pages visited, time on site) collected via cookies.
We do not collect payment card details through our website. Any payments made in-person are processed securely and are not stored by us.
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide quotes for our services.
- Book and manage appointments for tyre fitting, servicing or repairs.
- Send you relevant service reminders or follow-up communications (where you have consented).
- Improve our website and customer experience using anonymised analytics.
- Comply with legal obligations.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance — to provide the services you have requested.
- Legitimate interests — to respond to enquiries and improve our services.
- Legal obligation — where required by law.
- Consent — for marketing communications and non-essential cookies, where you have given explicit consent.
5. Sharing Your Data
We do not sell or rent your personal data to third parties. We may share your data with:
- Trusted service providers (e.g. email hosting, website analytics) under strict data processing agreements.
- Professional advisors (accountants, legal advisors) where necessary.
- Law enforcement or regulatory authorities where required by law.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Customer records relating to services provided are typically retained for 6 years for accounting and legal purposes. Enquiry data that did not result in a booking is deleted after 12 months.
7. Cookies
Our website uses cookies to improve your experience. Please see our Cookie Policy for full details of what cookies we use and how to manage them.
8. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access — request a copy of the personal data we hold about you.
- Right to rectification — request correction of inaccurate or incomplete data.
- Right to erasure — request deletion of your data where there is no legitimate reason to continue processing it.
- Right to restrict processing — request that we limit how we use your data.
- Right to data portability — receive your data in a structured, commonly used format.
- Right to object — object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at info@norwichtyresandautoservice.co.uk. We will respond within 30 days.
9. Third-Party Links
Our website may contain links to third-party websites (e.g. Google Maps, Instagram). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website is served over HTTPS.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK's data protection supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113